Does your organisation’s reputation make any practical difference?

Does your organisation’s reputation make any practical difference?

The OR Podcast


In this podcast David provides a research briefing on some new research looking at the effects of corporate reputation on the people who work inside the organisation and the organisation’s performance in the market and has made some interesting finding.

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An interesting study has just been published that looks at the effects of corporate reputation on the people who work inside the organisation and the organisation’s performance in the market.

The researchers used 263 data points and a process called structural equation modelling, which is a whole set of computer modelling and factor analyses processes to discover relationships between variables.

They looked at things like how employees felt, how motivated they were, their behaviour, intention to leave etc., as well as the performance of the organisation in the market, compared to other organisations in their industry.

They also looked at indicators of the organisations current reputation externally. Corporate reputation is considered to be an asset much like any other asset that either adds to or subtracts from the value of the organisation. Corporate reputation is really the sum of the dominant set of perceptions about the organisation and the value it provides in a wider, non-economic, social context. In effect is it useful to society, the industry, market etc. or is it driven by self-interest and provides little or no intrinsic external value beyond profit?


Does a performance dip always occur during organisational change?



They discovered a number of things:

  1. That the culture in the organisation is a strong predictor of the reputation the organisation eventually gets.
  2. That communication with external stakeholders is a vital ingredient in the perception they have of the organisation. In effect the communication can help to scaffold the reputation of the organisation as long as what comes out of the organisation is aligned with its communications.
  3. Reputation depends on five areas of performance:
    1. The reliability of the management, particularly financially. Good financial controls and management helps to build trust.
    2. Consistency of the perceived quality of the products and services offered. This includes the service people get at all points of contact with the organisation.
    3. Environmental responsibility, this includes the wider environment and health of the globe and local environment. It also includes social environment, for example, whether it looks after the community its workers come from.
    4. Customer orientation. Does the organisation or company, and its people, focus on helping their customers meet their long-term needs and wants.
    5. How it treats its employees.
  4. That the reputation of the company significantly predicts employee and customer loyalty towards the organisation.
  5. That the reputation of the organisation also predicts the longer-term performance of the organisation.

Your organisation’s reputation is more than image. Reputation is based on the solid foundations of financial management, the quality of its products and/or services, whether it takes its environmental responsibilities seriously, and how it treats its employees.

The reputation an organisation builds, will then strongly predict how it does over the long term and how loyal its employees and customers are.

It matters.

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David Wilkinson

David Wilkinson is the Editor-in-Chief of the Oxford Review. He is also acknowledged to be one of the world's leading experts in dealing with ambiguity and uncertainty and developing emotional resilience. David teaches and conducts research at a number of universities including the University of Oxford, Medical Sciences Division, Cardiff University, Oxford Brookes University School of Business and many more. He has worked with many organisations as a consultant and executive coach including Schroders, where he coaches and runs their leadership and management programmes, Royal Mail, Aimia, Hyundai, The RAF, The Pentagon, the governments of the UK, US, Saudi, Oman and the Yemen for example. In 2010 he developed the world's first and only model and programme for developing emotional resilience across entire populations and organisations which has since become known as the Fear to Flow model which is the subject of his next book. In 2012 he drove a 1973 VW across six countries in Southern Africa whilst collecting money for charity and conducting on the ground charity work including developing emotional literature in children and orphans in Africa and a number of other activities. He is the author of The Ambiguity Advanatage: What great leaders are great at, published by Palgrave Macmillian. See more: About: About David Wikipedia: David's Wikipedia Page